What we configure
Inside HubSpot Service Hub, we set up
Ticket pipelines
Pipelines per team, priorities, automation and SLA targets.
Help desk
Email, chat, WhatsApp and forms in one help desk workspace.
Knowledge base & portal
Articles and a customer portal for tracking tickets.
Feedback
NPS, CSAT and CES surveys tied to tickets and accounts.
Straight answer
Is HubSpot Service Hub the right fit?
Service Hub is strongest for teams already selling on HubSpot. For field service or complex entitlements, a dedicated platform integrated with HubSpot may be the better design.
FAQ
HubSpot Service Hub questions
Can tickets link to deals in HubSpot?
Yes. Tickets associate with contacts, companies and deals, so both teams see the full relationship.
Does Service Hub support SLAs?
Yes, on Professional and above, with time-to-first-response and time-to-close targets.
Is there a customer portal?
Yes. Customers can log in to view and update their tickets and browse your knowledge base.
Same platform
Other HubSpot apps we implement
Next step
Planning a HubSpot Service Hub project?
Tell us what you run today and where it breaks. You get a fixed-scope quote afterwards. We don’t publish rates, because the honest price depends on scope.
Enquire
Talk to us about HubSpot Service Hub implementation.
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