01 — The problem
Bots that guess.
Generic chatbots either follow rigid button trees that frustrate visitors, or generate answers freely and occasionally make things up, including prices and promises.
The fix is constraint: answers drawn only from documents you approve, explicit rules for what the bot must not answer, and a fast route to a person.
02 — What we build
What the engagement delivers.
Knowledge base
Your FAQs, service pages, policies and price rules indexed for retrieval, with an owner who approves changes.
Conversation design
Greeting, qualification questions, refusal rules and handover triggers written and tested in English and Arabic.
Channels
A website widget and a WhatsApp Business API number, sharing the same knowledge and rules.
Handover
Live handover to an agent inbox (Zoho SalesIQ, HubSpot inbox, respond.io or similar) with the transcript.
CRM write-back
Lead created or matched, answers saved to fields, transcript attached.
03 — Configuration vs custom
What is set up, and what is written.
Configuration
- Widget placement and styling
- Inbox and agent routing
- Approved content set
- CRM fields
Custom development
- Retrieval pipeline and prompts
- Guardrails and refusal tests
- WhatsApp flow and template handling
- Evaluation set and accuracy report
04 — Typical effort
What it usually takes.
Ranges from comparable projects. You get a fixed-scope quote after a 30-minute call.
05 — What you own
Yours at handover.
- Content index and source documents
- Prompt and guardrail configuration
- Evaluation results
- Admin guide for updating content
FAQ
Questions about chatbots.
Will the chatbot make up answers?
It is restricted to retrieved content and tested against a set of questions, including ones it should refuse. When unsure, it hands over.
How is this different from your AI voice agents?
Chatbots handle typed conversations on web and WhatsApp. Voice agents handle phone calls. Both write to the same CRM.
Can it book meetings?
Yes, by checking calendar availability and sending a booking link or creating the event.
How do we update what it knows?
Edit the approved documents or FAQ list; the index refreshes on a schedule.
Next step
Start with a 30-minute call.
Tell us what you run today and where it breaks. You get a fixed-scope quote afterwards. We don’t publish rates, because the honest price depends on scope.
Enquire
Talk to us about Website & WhatsApp chatbots for leads.
We have started the message for you. Add what you run today and we will reply within one business day.