01 — The problem
No one to call after go-live.
The implementer moved on, the internal admin is busy, and small requests pile up until users stop trusting the system.
Ad-hoc fixes without records make the next change harder, because nobody knows what was altered or why.
02 — What we build
What the engagement delivers.
Request handling
A ticketing channel for admin requests and fixes, triaged by priority.
Monitoring
Integration and automation failures watched with alerts.
Enhancements
Small improvements planned monthly from a backlog you prioritise.
Release management
Changes tested in sandbox before production where the platform allows.
Change log
A monthly record of every change, request and time used.
03 — Configuration vs custom
What is set up, and what is written.
Configuration
- Support channel and priorities
- Monitoring alerts
- Sandbox refresh schedule
Custom development
- Enhancements built under the retainer
- Scripts and integrations maintained
04 — Typical effort
What it usually takes.
Ranges from comparable projects. You get a fixed-scope quote after a 30-minute call.
05 — What you own
Yours at handover.
- All changes in your systems
- Monthly change log
- Backlog and documentation
FAQ
Questions about managed support.
What response times do you offer?
Defined in the retainer by priority, for example same business day for critical issues.
Do unused hours roll over?
Terms are agreed per retainer; most allow limited roll-over.
Can you support a system you didn’t build?
Yes, usually after a short audit to understand the setup.
Which platforms?
Zoho, HubSpot, Salesforce, Dynamics 365, Odoo, and the integrations and custom apps around them.
Next step
Start with a 30-minute call.
Tell us what you run today and where it breaks. You get a fixed-scope quote afterwards. We don’t publish rates, because the honest price depends on scope.
Enquire
Talk to us about Managed CRM support retainers.
We have started the message for you. Add what you run today and we will reply within one business day.